Returns and Refund Policy
At Pacific Linens, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process as outlined below.
1. Returns
- Eligibility for Return: Items can be returned within 30 days of purchase. To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
- Non-returnable Items: The following items cannot be returned:
- Bedding products, such as sheets, pillowcases, and comforters that have been opened or used.
- Custom or personalized items.
- Gift cards.
2. How to Return an Item
To initiate a return, please contact our Customer Service team at [Insert Contact Email] with your order number and the items you wish to return. Our team will provide you with a return authorization and instructions on how to return the product.
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., defective or incorrect items).
- We recommend using a trackable shipping service for returns to ensure your package arrives safely.
3. Refunds
- Processing Time: Once your return is received and inspected, we will notify you via email about the status of your refund.
- Refund Method: If your return is approved, your refund will be processed to your original payment method. Depending on your bank or credit card company, it may take a few days for the refund to reflect in your account.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.
5. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us within 7 days of receipt. We will provide a full refund or replacement at no additional cost, including return shipping.
